Aer Lingus Customer Services Contact
Aer Lingus is an airline based in Ireland. It is owned by International Airlines Group (IAG), the same company that owns British Airways and Iberia Airlines.
- How to Contact Aer Lingus
- Follow Aer Lingus
- Customer Service Responsiveness
- Company Policies & Customer Complaints
- Customer Service Response Times
- Aer Lingus Executive Contacts
- What is the Aer Lingus Baggage Services number?
- Can I text during Aer Lingus flights?
- How do I file a complaint or claim with Aer Lingus?
- How do I change my Aer Lingus flight?
- What are the Aer Lingus baggage fees?
- How do I check in for an Aer Lingus flight?
- What is Aer Lingus’ frequent flyer program?
- Does Aer Lingus offer refunds?
- Does Aer Lingus offer Wi-Fi on flights?
- Can I bring a pet on an Aer Lingus flight?
How to Contact Aer Lingus
- Main Phone: (516) 577-5700
- Customer Service: (516) 622-4022
- Toll-Free: (800) 474-7424
- International: +353-1-8868202
Customer Service Responsiveness
⭐ 3/5 (Based on responsiveness ratings)
Company Policies & Customer Complaints
Aer Lingus responds to most customer complaints in a fair way. Some travelers have reported issues with delays and overpaying for baggage. If you need help, check the Customer Support Guide to solve your issue.
Customer Service Response Times
| Contact Method | Response Time |
|---|---|
| Phone Support | A few minutes to an hour |
| Email Support | 24 – 48 hours |
| Online Form | 1 – 3 business days |
| Live Chat | Not available |
| Social Media | A few hours to a day |
Aer Lingus Executive Contacts
- Primary Contact: Lisa Taylor, Director of Staff Services – Lisa.Taylor@aerlingus.com
- Secondary Contact: Bill Byrne, US Executive VP – Bill.Byrne@aerlingus.com | Phone: +353 818 365 022
- Chief Executive: Lynne Embleton, CEO – lynne.embleton@aerlingus.com
Aer Lingus FAQs
Find answers to common questions about Aer Lingus’ services, policies, and customer support.
What is the Aer Lingus Baggage Services number?
You can contact Aer Lingus Baggage Services at +353-1-8868202. For lost or delayed baggage, visit the Baggage Services page.
Can I text during Aer Lingus flights?
No, Aer Lingus does not allow text messaging via mobile networks. However, you can use in-flight Wi-Fi on select flights. Learn more here.
How do I file a complaint or claim with Aer Lingus?
To file a complaint or claim, use the Aer Lingus Complaints Form or call customer service.
How do I change my Aer Lingus flight?
You can change your flight online through the Manage My Trip portal or contact customer support. Change fees may apply.
What are the Aer Lingus baggage fees?
Baggage fees depend on fare type and destination. You can check the latest fees on the Baggage Information page.
How do I check in for an Aer Lingus flight?
You can check in online via the Aer Lingus check-in page or at the airport check-in counters.
What is Aer Lingus’ frequent flyer program?
Aer Lingus has a loyalty program called AerClub, where members earn points that can be redeemed for flights and other rewards.
Does Aer Lingus offer refunds?
Refunds depend on the ticket type. You can request a refund via the Refund Request Form.
Does Aer Lingus offer Wi-Fi on flights?
Yes, Wi-Fi is available on long-haul flights. Learn more about pricing and availability here.
Can I bring a pet on an Aer Lingus flight?
Yes, Aer Lingus allows pets on certain flights. Check their pet travel policy for full details.